1. Return Eligibility:
- We accept returns within 7 days of delivery for unused and unworn items in their original packaging.
2. Return Process:
- To initiate a return, please contact our customer service team at [email protected] to obtain a Return Authorization (RA) number.
- Securely package your item(s) and include the RA number on the return label.
- Ship the item(s) back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer unless the return is due to our error or a defective product.
3. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 3 days.
4. Exchanges:
- We currently do not offer exchanges. If you need a different size, color, or style, please return the original item(s) for a refund and place a new order.
5. Non-Returnable Items:
- Certain items are not eligible for return, including items that are worn, damaged, or altered from their original condition, as well as clearance or final sale items.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will replace the item(s) or issue a refund, including return shipping costs, depending on the situation.
7. Refund Exceptions:
- We reserve the right to refuse refunds on items that do not meet our return criteria or are returned without proper authorization.
8. Contact Us:
- If you have any questions or concerns regarding our Returns & Refunds Policy, please contact our customer service team at [email protected].